FAQs

How can I place an order?

To place an order, simply browse our products, select the item(s) you wish to purchase, and click on the "Add to Cart" or "Buy Now" button. Follow the checkout process, enter your shipping information, select your preferred payment method, and confirm your order.


What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and more. You can choose your preferred payment option during the checkout process.


How long will it take to receive my order?

The delivery time depends on your location and the shipping method selected. Typically, orders are processed within 3-5 business days, and delivery can take anywhere from 7-12 business days. Please note that international orders may take longer due to customs clearance.


Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that additional customs fees or import duties may apply, which are the responsibility of the buyer.


What is your return/exchange policy?

If the product is damage then you can apply for exchange or return, you can return the item(s) within 14 days of receiving them for a refund or exchange. Please ensure that the items are unused, in their original packaging, and in a resellable condition. For detailed instructions, please refer to our Returns & Exchanges page.


How can I track my order?

Once your order is shipped, we will send you a confirmation email containing a tracking number. You can use this tracking number to track the progress of your shipment on the shipping carrier's website.


Are my personal and payment details secure?

Yes, we take the security of your personal and payment information seriously. Our website uses industry-standard encryption technology (SSL) to ensure the secure transmission of data. We do not store any credit card information on our servers, as it is handled securely by our payment processors.


How can I contact your customer support?

You can reach our customer support team by emailing at solsticy@hotmail.com or by using the contact form on our website. We strive to respond to all inquiries within 1-12 hours.